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CUSTOMER SERVICE COMMITMENT

As we want you to enjoy your purchases from High Life Shop!, we are happy to refund or exchange unwanted items within 1 month of your receipt of them. Any defective items can be refunded within 1 month of receipt, or repaired/replaced within 6 months of receipt. Please see clause 8 for more details. We regret that we are unable to exchange or refund items on board. Your statutory rights are not affected.

ENQUIRIES AND RETURNS

See clause 8 for our returns policy. General comments, enquiries and returned High Life Shop! items should be addressed to:
If you are within the UK
British Airways Inflight Retail, Freepost (OF 438), Thame, Oxon OX9 3BR.
Telephone: 0845 6000 757, Fax: 01844 217342.
If you are outside the UK
British Airways Inflight Retail, PO Box 21, Thame, Oxon OX9 3LJ, UK.
Telephone: +44 (0)870 241 0777, Fax: +44 (0)1844 217342.
Premium Shop!
Telephone: 0845 6000 556; Fax: 01844 217342
Our Premium Shop! is a range of luxury products which are not stocked onboard but can be delivered to most parts of the world (see clause 7 for delivery terms).
All email enquiries
support@highlifeshop.com
Our office is open Monday-Friday between the hours of 0900 and 1800 (UK time).
High Life Shop! operates on all BA flights excluding domestic and certain short European flights.

TERMS & CONDITIONS OF HIGH LIFE SHOP!

The order you place with High Life Shop! will be subject to these Terms & Conditions – please read them carefully.

1 INTRODUCTION

These Terms and Conditions are published by British Airways Plc (“BA”, “we”, “us”) a company registered in England and Wales (number 1777777; VAT number GB 222 452 988) and may be varied in accordance with clause 12. If you have any comments or questions about any aspect of High Life Shop!, please contact us using the methods shown in our Enquiries and Returns section above.

2 PLACING AN ORDER

2.1 To purchase High Life Shop! goods (the “Goods”), just:

• ask a crew member once the High Life Shop! service commences onboard;
• complete a mail order form (found in the onboard magazine) and post it to us;
• place an order using the telephone numbers in our Enquiries and Returns section above; or
• place an order at our website www.highlifeshop.com
• (each referred to as a “Request” in these Terms and Conditions).

A Request is an offer by you which, if accepted by us, becomes a legally binding agreement.
2.2 Other than onboard, no Request shall be deemed to be accepted by us unless and until it is confirmed in writing (including email) by us and payment in full in cleared funds has been received by us from your payment card. We reserve the right to decline any Request.
2.3 You are responsible for accurately specifying the terms of your Request. If, due to any variation in price of the Goods, the price of the Goods is different from that set out in your Request, we will discuss this with you prior to processing your order in accordance with clause 2.2 above.
2.4 Online and mail order Requests are limited to 10 items. Goods are sold for personal use only and not for resale.

3 PRODUCT AVAILABILITY AND DESCRIPTIONS

3.1 We take care to ensure that all product information and pricing in respect of the Goods featured in the High Life Shop! magazines and website are accurate. However, our Goods are continually updated and the images, specifications and prices may change. The representation of colours in the magazine and particularly online may vary from the actual colours. Goods shown may not be to scale and we are unable to guarantee their size. Products are propped for size and to show usage – unless specified, props are not included.
3.2 All Goods are subject to availability. In the event that your chosen Goods are not available we will suspend your Request and notify you accordingly. If we have already processed your payment, you can choose either (1) a full refund or (2) to receive the goods when they become available again (if applicable).

4 ERRORS & OMISSIONS

We have made reasonable endeavours to ensure the information is correct at the time of writing. Any typographical, clerical or other error or omission in the High Life Shop! magazines and/or website shall be subject to correction without any liability on our part.

5 PRICE

5.1 The price of the Goods will be the price set out in the High Life Shop! magazine and/or website (or such price as otherwise notified to you in accordance with clause 2.2) together with delivery charges as set out in clause 7.
5.2 We reserve the right to change the prices quoted in the High Life Shop! magazine and/or website at any time. Where used, ‘RRP’ means the recommended retail price on the high street in the UK.
5.3 Prices for Goods in the High Life Shop! magazines and/or website are shown in £sterling (GBP) and, where applicable, are inclusive of UK VAT. You will be liable for any import duties and local sales taxes that may be levied in the country of delivery.
5.4 Card payments will appear on your payment card statement as “British Airways (Inflight) Retail”. Transactions will be effected in £sterling (GBP) and may be converted by your card issuer into your home currency.

6 CARD PAYMENTS

By presenting us with a payment card or details thereof, you confirm that (i) your use of the card to pay for Goods specified in the Request is authorised and (ii) that you authorise us to take payment of the full price of the Goods and all other amounts due such as delivery charges. We will confirm such other amounts with you by telephone or email prior to taking payment.

7 DELIVERY OF ITEMS (NOT APPLICABLE TO ITEMS PURCHASED ONBOARD)

7.1 We deliver to most parts of the world. For Requests placed online, delivery must be to a UK address. For delivery outside the UK, please call [+44 (0)870 241 0777]
7.2 Delivery is charged as follows:
Within the UK
- Requests under £50.00 = £3.00 (via Royal Mail First Class)
- Requests over £50.00 = free of charge (via Royal Mail First Class)
- Requests over £200/Premium Shop! Requests = free of charge (via Royal Mail Registered Delivery, which requires a signature).
Outside the UK (please call [+44 (0)870 241 0777]
- Deliveries outside the UK will typically carry an additional charge, which we will confirm with you by telephone or email prior to taking payment. Worldwide delivery is included for all our Premium Shop! Items.
7.2 From receipt of your Request, we aim to dispatch Goods within 5 working days. Please allow up to 21 days from our receipt of your Request for delivery of the Goods.
7.3 Goods ordered together may be dispatched separately (at no extra cost to you).
7.4 Title to and risk in the Goods shall pass to you on delivery.
7.5 Certain Goods (including tobacco and most spirits) are only available onboard. Certain Goods (including all fragrances) cannot be delivered outside the UK.
7.6 We may decline a Request where we believe the delivery address is not secure.

7.7 In these Terms and Conditions, the UK means England, Northern Ireland, Scotland, Wales, Isle of Man, Channel Islands and BFPO addresses.

8 RETURNS AND CANCELLATIONS

Unwanted goods
8.1 Subject to clause 8.5, we will refund or exchange any unwanted Goods within 1 month of your receipt of them provided that you notify us of your intention within that time.
Faulty goods
8.2 Subject to clause 8.5, if when you receive them Goods are faulty or are not as described, we will offer you:
8.2.1 if you notify us within 1 month of receipt: the choice between a full refund, repair or replacement; or
8.2.2 if you notify us between 1 month and 6 months following receipt: either a repair or a replacement.
8.3 Please note that goods shall not be considered faulty where a defect is due to wear and tear or wilful damage by or negligence of anyone other than us, our contractors or agents.
Cancellations
8.4 Subject to clause 8.5, other than for Goods purchased onboard and Goods which have been personalised or customized to your order, you are legally entitled to cancel your Request for any reason by notifying us in writing at any time up until 7 days following receipt of the Goods. We will then either (i) refund the purchase amount to your payment card or, if you prefer, (ii) replace the Goods with alternative goods up to the value of the returned Goods.
For all returns and cancellations
8.5 For returns and/or cancellations under clauses 8.1 to 8.4, we must receive the Goods back from you:
(a) within 7 days of your notification;
(b) with the original receipt or delivery note;
(c) with a covering letter (specifying your order number, order date, delivery address, contact details, details of the fault (if any) and whether you require a refund/exchange/repair as applicable);
and, in the case of returns under 8.1 and cancellations under 8.4, the Goods must be:
(d) in an unused condition with their original packaging intact.
8.6 We are not responsible for returned Goods that are lost or damaged in transit. Proof of postage is not proof of receipt by/delivery to us. You should take reasonable care to ensure that the Goods returned are not damaged in transit and if appropriate arrange suitable insurance.
8.7 We will refund you the reasonable costs of safe delivery of Goods back to us other than in the case of:

• Goods you return to us under clause 8.1 where you have not complied with the conditions set out at clause 8.5; or

• Goods you return to us under 8.2 or 8.3 which are not faulty or which comply with their description.

8.8 Our returns & cancellations policy is based on your statutory rights.

9 LIABILITY

9.1 Subject to clause 9.2, we shall not be liable for any loss or damage (in contract, negligence or otherwise) where the loss or damage is an indirect result of any breach of a legal duty of care owed to you by us.
9.2 We shall have the right to suspend or cancel our obligations (without liability to you) in whole or in part if we are delayed or prevented from carrying on our business or any of our obligations under these Terms and Conditions due to any circumstance beyond our reasonable control.
9.3 Nothing in these Terms and Conditions shall be deemed to have given you a licence or any other rights to use the intellectual property rights owned by or licensed to us, including those created by us in the course of performance of our obligations.
9.4 No third party (excluding any member of the BA group, who shall have such benefit and right) shall have the benefit of or the right to enforce these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
9.5 These Terms and Conditions set out the entire agreement and understanding between you and us in connection with the sale of the Goods. You agree that you have not entered into this agreement in reliance on any representation made by or on behalf of BA except in so far as contained in these Terms and Conditions.
9.6 Nothing in these Terms and Conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence.

10 LAW AND JURISDICTION

These Terms and Conditions shall be subject to English law and the parties hereby submit to the exclusive jurisdiction of English courts.

11 DATA PROTECTION

If you place an order with British Airways Plc, we will record your personal details. Your data will be used principally to provide you with the goods and/or services you have purchased. We retain the data you provide from time to time, including data we collect when you place an order or use our products and services. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification, security, administrative and legal purposes, systems testing, maintenance and development. For these purposes we may disclose your data to any of the following: other companies in the British Airways group, other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service provider, logistics providers and customer service agents), data processing companies, our technology suppliers, government and enforcement agencies and credit and charge card companies. This may involve sending your data outside the European Economic Area.

12 VARIATION

We reserve the right to change these Terms and Conditions at any time. Any revised version will govern Requests and our relationship with you from the time at which it is posted on the highlifeshop.com website.